sticks, beads and strings
make wonderful, beautiful things

It’s all about the texts

Or not. Usually, it boils down to customer service, at which my provider does not excel! Last week, I noticed that Virgin Mobile had charged me $20 three times, and I thought to myself, “well, this isn’t quite right”. I checked my account at the library and discovered that I was paying by the message, and honey, with no internet at home, I am all about the texts! I’d burned through about 40 bucks worth at ten cents per in 8 days, except that I had purchased a messaging pack. Or so I thought. Apparently, it didn’t go through, and the website says only press the button once, so I pressed it….once.

So, I called them. I wanted credit for all those texts! Since I thought I bought the messaging pack, and I followed the instructions online, I thought that it would be fair if they reversed the individual charges and just billed me for the pack I thought I had purchased. Let me tell you, it took 2 representatives and over an hour of my time to gain any ground, and even then, they only gave me one month of free unlimited texts. If I had one of those unlocked cell phones, I would so be on my parent’s plan now, because I totally threatened promised to leave them if they did not make this right.

So I am texting my little heart out, and so are all my kids. And I am still so very in love with the Kyocera Wildcard I bought last year. Too bad it only works with VM, because I cannot give up my qwerty keyboard.

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