sticks, beads and strings
make wonderful, beautiful things

Walmart Warranties Suck

Did I really take 5 days off from blogging? It seems to be the case, though it hardly seems believable, even to me! I spent more time reading and cleaning while my computer was in the shop. And I am fuming mad because they didn’t fix it. See, I bought the two year warranty when I got the laptop, and I had not had it long when DaBaby knocked some coffee into the keyboard, which made one of the keys freak out, and now when it boots, there is a keyboard error. I never called about that, because I accepted that it was caused by my own child and was therefore my problem.

However, I fully expected that they would fix the issue that caused the backlight to cease functioning the very first time I ever used the Fn F6 key 10 days ago. I mean, boom, press the key, and the monitor never came up again, except for an occasional flicker. Instead, they opened the computer, saw that it had had a liquid mishap and buttoned the machine back up without even finding out what was wrong. Now, if I go get the display fixed on my own dime, they will cover the display after that. Provided I have a receipt.

Now, my husband is a certified computer tech. That’s how he affords our extravagant lifestyle (ha), and he assures me that this problem is in NO way related to a liquid spill that occurred 11 months ago. But there’s more. I can’t even have him fix the computer to get it back under warranty. The receipt has to be issued by a “computer repair company”.

So. I let the nice lady at customer unservice know that I was very unhappy, and I wanted to cancel that warranty, and I wanted that cancellation backdated from the time of the spill. And I told her I was not interested in writing a letter and supplying a copy of the receipt, given that they KNOW I have the warranty since that’s how I came to be talking to her. And she said she couldn’t do that. I told her I wanted to talk to a supervisor, and she assured me I would be contacted within 48 hours, since the supervisor was unavailable. And I told her quite calmly that if that didn’t happen, I would begin my personal campaign to let 500 people per day know that Wal-mart Warranties Suck.

Guess what? It’s been 4 days now, and no one has called me. That would be 96 hours. Walmart warranties suck. They are not worth the paper they are printed on.

There now. I’ve done my part. I’ll let the search engines and the people who use them do the rest. Although, if you want to help spread the word, that’s fine by me as well.

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